The following is the terms & conditions governing the supply of goods, services and information on kokorina.co.uk. Customers are advised to read and accept our terms & conditions before placing orders.
Orders
We aim to deliver chocolates in their best condition, all of which are checked before dispatch. If you are unhappy with your chocolates that you receive, let us know immediately and we will resolve the problem as quickly as possible.
You are entitled 7 days after reception of the goods, to make a complain to us. Upon receipt of your order and subject to their condition upon return, customers may choose to get a refund (minus postage & packing charges) or substitute goods of your choice.
If you wish to cancel or make changes to your order, please call 0208 313 0371 or email hello@kokorina.co.uk as soon as possible. Cancellations and changes will only be accepted before the parcel is handed over to the carrier.
Payment Instruction
Pay by cheque: Please fill in the correct amount payable to KOKORINA and send the cheque
together with your completed order form to:
Kokorina, 9 Cedar Road, Bromley, Kent BR1 3BY, United Kingdom.
Pay by bank transfer: For direct bank transfer, please contact KOKORINA at hello@kokorina.co.uk
to obtain details.
Once we receive your payment, we will delivery your order within 3-4 working days.
Delivery
The delivery charges for the UK and Northern Ireland:
- up to 1kg £3.50
- up to 1.5kg £4.50
- up to 2kg £5.50
Our Website
This website is brought to you by Kokorina Chocolate for your personal online shopping, information and education purposes. We like to ensure that the information on this website is accurate and complete. However, Kokorina Chocolate will not be liable for any damages of any kind arising from the use of this website.
Our website may contain links to websites operated by other parties. Kokorina Chocolates does not control such websites and cannot be responsible for their contents.
Contacting Us
Our address is 9 Cedar Road, Bromley, Kent BR1 3BY. You can also call us on 0208 313 0371 or email to hello@kokorina.co.uk.
Your Rights
We store your information in our database primarily for our own record and any other special offers and promotions purposes. Your details are confidential and we will not pass or sell any of this information to third parties. All information is collected lawfully and in accordance with the Data Protection Act 1998.
These terms and conditions do not affect your statutory rights.